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Lead Helpdesk Specialist I

JOB SUMMARY:

Triages incoming support issues and assigns to System Specialist.  Program oversight, shuffles load and follows up on aged issues. Provides training, consulting, and support on the software products.  Assists with and/or performs upgrades, training, and implementations. Manages Emergency Technical Support schedule and creates new schedule annually.  Programs and tests Emergency Technical Support system weekly. Ensures proper Emergency Technical Support documentation. Coordinates existing client training requests.  Supports Tier 1 Support Manager administrative tasks. Other duties as assigned.

 

Education and Qualifications:

  • Minimum General Experience: 1 year of helpdesk leadership experience
  • Minimum Education: Bachelor’s degree
  • Advanced certifications may be required
  • Attention to Detail

Periods of Service Coverage: TBD (Applications/Resumes will be considered for current and/or future positions)

 

SECURITY:

Please indicate if you hold any security clearances or certificates that would be of benefit for your consideration

 

About Eminent IT, LLC

Eminent IT, LLC is a Small Business Administration (SBA) certified 8(a), Service Disabled Veteran Owned company, founded in 2009 and headquartered in Crystal City, VA. We are an innovative provider of Enterprise Software and IT Consulting Services delivering true business value and return on investment to Federal clients in the metropolitan Washington, D.C area. Eminent IT, LLC provides solutions and services in markets such as: Defense and Intelligence, Executive Branch and Civilian Agencies. We work collaboratively with clients to create solutions that ‘fit’ the client environment and use industry best practices.

Join us at Eminent IT, where we’re engineering Innovations, Solutions, and Results

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